The range from fast food to fine dining experiences in our small town is quite impressive. It is one of the reasons we suggest visitors should use White River as a base for exploring the region.
So how do we choose which restaurant to visit? Of course it’s partly up to personal taste and the time of day. We have eaten at all our member restaurants, some of them several times. One’s experience is usually good and a visit to TripAdvisor ratings will support this.
However it doesn’t always go well and this can be so very annoying, especially if one is having a holiday experience or a special treat.
We’ve read about some pretty horrendous restaurant stories, fortunately none from White River. We do hear about some that are less horrendous, but still unpleasant and have experienced them ourselves.
So, besides the obvious things, like no cockroaches in the food, what makes it work well for a customer? We’re keen to hear your views as we’d like to help our local restaurants to do better, so that much-needed visitors share good news rather than bad. Here are some of our thoughts to get started:
- Welcome people in a friendly and confident way.
- Get a water order as you seat people and don’t forget it. Water is often forgotten by waiters.
- Get drinks ordered and delivered very quickly. People don’t mind spending a bit of time over their meal if they at least have a nice glass in their hands early on. Besides the earlier you do this the more likely you’ll be asked for more.
- Be alert to what your staff are doing and how the patrons seem to be going. Have they been waiting long, are they looking irritated? We’ve all had those times when the waiters seem to have a knack of looking, but not seeing.
- Be attentive, but not intrusive – a fine line to walk.
- Know your menus and wine lists and get the pronunciation correct.
- Guests need to know sooner rather than later about items not available.
- If you keep them waiting too long after mains, you might lose out on a dessert order
- A common one: don’t all disappear when it’s time to pay. This is often the time when staff sneak a break, but waiting for your bill is a real insult.
Most of the above are about service and not the food. We find that people talk about service often and if it is poor they might grudgingly mention that the food was good, if asked.
Send us your thoughts and how about tagging We Are White River when next eating at your favourite White River spot.